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Owned and operated by Smart Wellness, we are happy to assist with orders, product questions, or anything else.
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Frequently Asked Questions
How long does shipping take?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Handling time is 1 to 3 business days, and transit time is typically 5 to 8 business days. You will receive a tracking number once your order ships.
How can I track my order?
Once your order has been processed and shipped, we will send a confirmation email with your tracking number. You can use that number to follow your package through the carrier's website at any time.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit, please visit our Return Policy page for detailed instructions on how to start your return. Our team is happy to walk you through the process.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis depending on product availability. Contact us within 30 days of delivery and we will help you find the best option. Please reference your order number when reaching out.
How do I choose the right massage chair or smart bed for my space?
Each product page includes detailed dimensions, weight capacity, and feature breakdowns to help you decide. If you are comparing models or need advice based on your room layout, send us a message and our team will provide personalized guidance.
Do your smart eye massagers require any setup?
Most of our smart eye massagers are designed to work right out of the box with minimal setup. Each unit comes with a user guide covering charging, controls, and fit adjustments so you can get started quickly.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Customer-First Approach
We listen carefully to your needs and work to find the right solution for your wellness setup.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy.
